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PPRO is a payments platform used by various businesses in different industries to help merchants accept different types of payment, from cards, to wallets to BNPL. Depending on how we’re set up with the merchant, our name will sometimes show on peoples’ bank statements when they’ve bought something because we’re helping the merchant process the payment. We work in the background and don’t have any direct contact or relationship with shoppers.
If you need a refund from the shop, site or service that you bought something from, then you have to contact that company or seller. Even if you’ve seen PPRO’s name on your bank statement, we don’t have the authority to stop or refund a payment without authorisation from the merchant. And we’re not able to act on your behalf, so please get in touch with the merchant directly. Or contact your bank if you think the payment was fraudulent.