All payment methods

DOKU

DOKU counts over 150,000 merchants across different categories. It is the only company to hold six operating licenses from the Bank of Indonesia. The DOKU e-wallet allows customers to store money electronically and use it to pay for goods and services online, without the need to have a bank account. It works on iOS and Android devices. Consumers add funds to the DOKU wallet via bank transfer or cash deposit at ATMs. Payment is made using login credentials and a password.

Download snapshot Documentation
DOKU
Type Wallet
Consumer countries
Currencies

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Why DOKU

E-wallets are the most popular online payment method in Indonesia, with a 39% market share for online payments (PPRO Almanac); Indonesia’s young population supports future growth expectations.

Bank-account penetration in Indonesia is 52%. For credit cards, it’s just 2% (PPRO Almanac). Appealing to banked consumers who don’t have a card, DOKU has significant reach.

DOKU cite over 4 million registered e-wallet users, up from 3 million in 2021, and this number is growing fast among Millennials.

Specifications

Coverage

Consumer
Merchant Global

Currencies

Consumer IDR
Processing IDR
Settlement USD

Features

Recurring payments
One-click payments
Refunds
Partial refunds
Multiple partial refunds
Payment assurance
Chargeback risk

How it works

1
Merchant

At online checkout, the consumer chooses DOKU as the preferred payment method

2
Payment method

If the merchant is using DOKU's HPP (white label option), the consumer redirects and selects DOKU

3
Payment method

The consumer logs in to DOKU Wallet using their DOKU ID or registered email

4
Payment method

The consumer redirects to DOKU Wallet and conrms the payment using their DOKU PIN

5
Payment method

Payment is confirmed

Want to integrate DOKU onto your platform?

Get in touch