DOKU
DOKU counts over 150,000 merchants across different categories. It is the only company to hold six operating licenses from the Bank of Indonesia. The DOKU e-wallet allows customers to store money electronically and use it to pay for goods and services online, without the need to have a bank account. It works on iOS and Android devices. Consumers add funds to the DOKU wallet via bank transfer or cash deposit at ATMs. Payment is made using login credentials and a password.
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Get in touchWhy DOKU
E-wallets are the most popular online payment method in Indonesia, with a 39% market share for online payments (PPRO Almanac); Indonesia’s young population supports future growth expectations.
Bank-account penetration in Indonesia is 52%. For credit cards, it’s just 2% (PPRO Almanac). Appealing to banked consumers who don’t have a card, DOKU has significant reach.
DOKU cite over 4 million registered e-wallet users, up from 3 million in 2021, and this number is growing fast among Millennials.
Specifications
Coverage
Currencies
Features
Payment flow
At checkout, consumer selects DOKU Wallet as their preferred payment method
Consumer redirects to a DOKU account login page and enters their account details
Once the consumer is logged in, they redirect to the DOKU Wallet website. The transaction details are automatically displayed for the consumer to review. Consumer authorises the transaction with their DOKU PIN.
The payment is confirmed in DOKU Wallet
The payment is confirmed on the payment page and the consumer will auto-redirect to the merchant
(Alternatively, the merchant can configure the checkout to redirect to a DOKU HPP with multiple payment options)
(In this case, consumer selects DOKU from the list of all available payment methods)
(Consumer logs in to their DOKU account by entering their account details in the drop-down fields. The payment flow continues as usual)
